SMB25 Network Support Plan

Business Technology Services & Solutions
IT Support | IT Consulting | IT Maintenance

SMB25 Network Maintenance Plan

SMB20: 1-5 Servers, 25-35 users
Cost:	£1,999/month
Time allotment:	40 hours/ month
Scope of Coverage:	8am-6pm - Monday Through Friday- Remote and On-site Service
Request a Proposal	Call now to speak with an IAAS Specialist: (01438) 964-436

Support Plan: SMB25	Supports 25-30 Users \| 1-5 Servers
Total Monthly Support Time Included:	40 hours
Monthly Cost:	£1,999.00
PROACTIVE MAINTENANCE
24x7 Remote Critical Uptime and Health Monitoring of Servers
24x7 Remote Monitoring of Workstations, Tablets and Laptops
8x6 M-F Proactive Maintenance
Weekly \ Biweekly Scheduled Server Maintenance	6 hours per month
Weekly \ Biweekly Health Reporting
Microsoft Updates and Patch Management
Event Viewer Checkup
Network Resource Monitoring
Automatic Problem Escalation & Resolution
Monitoring and Maintenance of Additional Servers (more than 5)	£200.00 per month per server
TECHNICAL SUPPORT
8x6 M-F Remote Helpdesk Support	10 hours per month
8x6 M-F On-site Support	10 hours per month
8x6 M-F Remote Support of Servers and Network Resources	10 hours per month
Emergency On-site Support	4 hours per month
Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances)	6 Devices included
Monthly Scheduled On-site System Admin Visit	monthly half day visit
Line of Business Application Support \ Vendor support
Network Printer Management and Support
iPhone, BlackBerry, Android, Windows Phone Support
Microsoft Exchange Server Support
Online \ Email Ticketing System
SECURITY SERVICES
Network Security Auditing
Vulnerability Scanning
Free Spyware / Malware Removal Agent
Firewall Management and Monitoring
ICS Secure Cloud \| (MDM) Mobile Device Management
ICS Secure Cloud Web Protection and Security
Antivirus \ Antispam Management
ICS SECURE CLOUD SERVICES:
ICS Secure Cloud Microsoft Hosted Exchange 2013 125GB Mailbox (cost per month)	£9.99
ICS Secure Cloud Advanced Mail Security \| Antispam
ICS Secure Cloud \| Remote Data Backup (cost per month)
BACKUP & DISASTER RECOVERY
ICS Secure Cloud \| Remote Data Backup	250GB
Unlimited Backup Management & Support
Daily Review of Remote Backup Reports
MS Exchange Database Remote Backup
MS Exchange Mail Level Remote Backup
MS Hyper-V Virtual Machine Backup
VMware Virtual Machine Backup
MS SQL Server Database Remote Backup
ICS Secure Cloud Message Continuity
Wireless Backup Internet
Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more)	As low as £299
Advanced Disaster Recovery Solutions	Available
Virtual CTO Service (Chief Technology Officer)
Ask the Virtual CTO Service
How to Questions and Answers
Strategic Technology Planning
SERVICES & BENEFITS
85% of support calls are answered in 1 minute or less
Online Customer Portal
Asset Tracking and Management
Vendor Management
IT Purchasing and Guidance
Discounts on Projects & Installations
Cloud Computing Services
Support for Multiple Office Locations
Microsoft Certified Managed Service
Priority Response Times
Additional Hours	£99/hr
SERVICE LEVEL AGREEMENT
Guaranteed Critical Server \ Network down Response	within 1 hour or less
High Priority Response for Management and Executives	within 2 hours or less
Guaranteed Noncritical Issue Response	within one Business Day or less

Call now to speak with an IT support specialist: (01438) 964-436

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