Business Technology Services & Solutions
IT Support | IT Consulting | IT Maintenance
Call Us FOR Free0800 468-1227ICS Block Hour Managed IT Support Plans, Pricing, and Information
ICS Block Hour Support Plans are competitively priced and provide the full IT department experience at a fraction of the cost.. Each plan provides proactive maintenance, server monitoring, remote helpdesk support, on-site support, unlimited remote data backup, virtual CTO (IT Strategy), vendor management and more.
View our Unlimited Managed IT Support PlansCall now to speak with a managed IT support specialist: (01438) 964-436
ICS Block Hour Managed IT Services - Support Plan Details:
ICS Block Hour Support Plans: |
SMB10
5-15 users
1-2 Servers |
SMB20
15-25 Users
1-4 Servers |
SMB25
25-35 Users 1-5 Servers |
SMB35
35-50 Users
1-6 Servers |
SMB50
50-99 Users
1-9 Servers |
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| 30-day FREE Trial Included: |  |
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| Total Monthly Support Time Included: | 20 hours |
30 hours |
40 hours |
60 hours |
84 hours |
| Monthly Cost: | £999.00 |
£1,499.00 |
£1,999.00 |
£2,999.00 |
£3,999.00 |
| PROACTIVE MAINTENANCE | |||||
| 24x7 Remote Critical Uptime and Health Monitoring of Servers | |
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| 24x7 Remote Monitoring of Workstations, Tablets and Laptops | |
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| 8x6 M-F Proactive Maintenance | |
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| Weekly \ Biweekly Scheduled Server Maintenance | 4 hours per month
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8 hours per month
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12 hours per month
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16 hours per month
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24 hours per month
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| Weekly \ Biweekly Health Reporting | |
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| Microsoft Updates and Patch Management | |
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| Event Viewer Checkup | |
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| Network Resource Monitoring | |
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| Monitoring and Maintenance of Additional Servers | £150.00 per month per server |
£150.00 per month per server |
£150.00 per month per server |
£150.00 per month per server
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£150.00 per month per server |
| Automatic Problem Escalation & Resolution | |
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| TECHNICAL SUPPORT | |||||
| 8x6 M-F Remote Helpdesk Support | 6 hours per month
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8 hours per month
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8 hours per month
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20 hours per month
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28 hours per month
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| 8x6 M-F On-site Support | 4 hours per month
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8 hours per month
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8 hours per month
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8 hours per month
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8 hours per month
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| 8x6 M-F Remote Support of Servers and Network Resources | 4 hours per month
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4 hours per month
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8 hours per month
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12 hours per month
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16 hours per month
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| Emergency On-site Support | 2 hours per month
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2 hours per month |
4 hours per month |
4 hours per month |
8 hours per month |
| Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch and Network Security Appliances) | 2 Devices included |
4 Devices included |
6 Devices included |
8 Devices included |
10 Devices included |
| Monthly Scheduled On-site System Admin Visit | monthly half day visit |
monthly half day visit |
monthly half day visit |
monthly full day visit |
monthly full day visit |
| Line of Business Application Support \ Vendor support | |
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| Network Printer Management and Support | |
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| iPhone, BlackBerry, Android, Windows Phone Support | |
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| Microsoft Exchange Server Support | |
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| Online \ Email Ticketing System | |
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| SECURITY SERVICES | |||||
| Network Security Auditing | |
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| Vulnerability Scanning | |
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| Free Spyware / Malware Removal Agent | |
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| Firewall Management and Monitoring | |
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| ICS Secure Cloud | (MDM) Mobile Device Management | |
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| ICS Secure Cloud Web Protection and Security | |
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| Antivirus \ Antispam Management | |
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| ICS SECURE CLOUD SERVICES: | |||||
| Microsoft Hosted Exchange 2013 125GB Mailbox (cost per month) | £9.99 | £9.99 | £9.99 | £9.99 | £9.99 |
| ICS Secure Cloud Advanced Mail Security | Antispam | |
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| ICS Secure Cloud | Remote Data Backup (cost per month) | |
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| BACKUP & DISASTER RECOVERY | |||||
| ICS Secure Cloud | Remote Data Backup | 100GB | 200GB |
250GB |
350GB |
500GB |
| Unlimited Backup Management & Support | |
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| Daily Review of Remote Backup Reports | |
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| MS Exchange Database Remote Backup | |
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| MS Exchange Mail Level Remote Backup | |
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| MS Hyper-V Virtual Machine Backup |  |
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| VMware Virtual Machine Backup | |
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| MS SQL Server Database Remote Backup | |
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| ICS Secure Cloud Message Continuity | |
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| Wireless Backup Internet | |
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| Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more) | As low as £299 | As low as £299 | As low as £299 | As low as £299 | As low as £299 |
| Advanced Disaster Recovery Solutions | Available |
Available |
Available |
Available |
Available |
| Virtual CTO Service (Chief Technology Officer) | |||||
| Ask the Virtual CTO Service | |
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| How to Questions and Answers | |
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| Strategic Technology Planning | |
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| SERVICES & BENEFITS | |||||
| 85% of support calls are answered in 1 minute or less | |
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| Online Customer Portal | |
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| Asset Tracking and Management | |
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| Vendor Management | |
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| IT Purchasing and Guidance | |
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| Discounts on Projects & Installations | |
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| Cloud Computing Services | |
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| Support for Multiple Office Locations | |
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| Microsoft Certified Managed Service | |
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| Priority Response Times | |
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| SERVICE LEVEL AGREEMENT | |||||
| Guaranteed Critical Server \ Network down Response | within 1 hour or less |
within 1 hour or less |
within 1 hour or less |
within 1 hour or less |
within 1 hour or less |
| High Priority Response for Management and Executives | within 2 hours or less |
within 2 hours or less |
within 2 hours or less |
within 2 hours or less |
within 2 hours or less |
| Guaranteed Noncritical Issue Response | within one Business Day or less |
within one Business Day or less |
within one Business Day or less |
within one Business Day or less |
within one Business Day or less |
| Additional Hours | £90\hr |
£90\hr |
£90\hr |
£90\hr |
£90\hr |
ICS is an award winning Microsoft Certified Silver Partner and Small Business Specialist
As a Microsoft Certified Partner, we are experts at managing and deploying Microsoft® Windows® networks. Our network solutions help you protect your data, increase productivity, and present a more professional image to customers.
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