Business Technology Services & Solutions
IT Support | IT Consulting | IT Maintenance
Call Us FOR Free0800 468-1227
SMB35 Proactive Maintenance and IT Support Plan
SMB35: 1-6 Servers, 35-50 users | |
Cost: | £2,999/month |
Time allotment: | 60 hours/ month |
Scope of Coverage: | 8am-6pm - Monday Through Friday- Remote and On-site Service |
Request a Proposal | Call now to speak with an IAAS Specialist: (01438) 964-436 |
Support Plan: SMB35 |
Supports 35-50 Users
| 1-6 Servers |
---|---|
Total Monthly Support Time Included: | 60 hours |
Monthly Cost: | £2,999.00 |
PROACTIVE MAINTENANCE | |
24x7 Remote Critical Uptime and Health Monitoring of Servers | |
24x7 Remote Monitoring of Workstations, Tablets and Laptops | |
8x6 M-F Proactive Maintenance | |
Weekly \ Biweekly Scheduled Server Maintenance | 16 hours per month
|
Weekly \ Biweekly Health Reporting | |
Microsoft Updates and Patch Management | |
Event Viewer Checkup | |
Network Resource Monitoring | |
Automatic Problem Escalation & Resolution | |
Monitoring and Maintenance of Additional Servers (more than 6) | £150.00 per month per server |
TECHNICAL SUPPORT | |
8x6 M-F Remote Helpdesk Support | 20 hours per month
|
8x6 M-F On-site Support | 8 hours per month
|
8x6 M-F Remote Support of Servers and Network Resources | 10 hours per month
|
Emergency On-site Support | 6 hours per month |
Monthly Scheduled On-site System Admin Visit | monthly full day visit |
Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances) | 8 Devices included |
Line of Business Application Support \ Vendor support | |
Network Printer Management and Support | |
iPhone, BlackBerry, Android, Windows Phone Support | |
Microsoft Exchange Server Support | |
Online \ Email Ticketing System | |
SECURITY SERVICES | |
Network Security Auditing | |
Vulnerability Scanning | |
Free Spyware / Malware Removal Agent | |
Firewall Management and Monitoring | |
ICS Secure Cloud | (MDM) Mobile Device Management | |
ICS Secure Cloud Web Protection and Security | |
Antivirus \ Antispam Management | |
ICS SECURE CLOUD SERVICES: | |
ICS Secure Cloud Microsoft Hosted Exchange 2013 125GB Mailbox (cost per month) | |
ICS Secure Cloud Advanced Mail Security | Antispam | |
ICS Secure Cloud | Remote Data Backup (cost per month) | |
BACKUP & DISASTER RECOVERY | |
ICS Secure Cloud | Remote Data Backup | 350GB
|
Unlimited Backup Management & Support | |
Daily Review of Remote Backup Reports | |
MS Exchange Database Remote Backup | |
MS Exchange Mail Level Remote Backup | |
MS Hyper-V Virtual Machine Backup | |
VMware Virtual Machine Backup | |
MS SQL Server Database Remote Backup | |
ICS Secure Cloud Message Continuity | |
Wireless Backup Internet | |
Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more) | |
Advanced Disaster Recovery Solutions | Available |
SERVICES & BENEFITS | |
85% of support calls are answered in 1 minute or less | |
Online Customer Portal | |
Asset Tracking and Management | |
Vendor Management | |
Discounts on Projects & Installations | |
Cloud Computing Services | |
Support for Multiple Office Locations | |
Microsoft Certified Managed Service | |
Priority Response Times | |
Additional Hours | £90/hr |
SERVICE LEVEL AGREEMENT | |
Guaranteed Critical Server \ Network down Response | within 1 hour or less |
High Priority Response for Management and Executives | within 2 hours or less |
Guarantied Noncritical Issue Response | within one Business Day or less |
Call now to speak with an IT support specialist: (01438) 964-436
-
Download our brochure to learn more about us
Download our company overview for more information about us
Download Brochure
We Offer:
- Remote Technical Support
- Dynamic Support | Managed IT
- Cloud Computing for Business